Before sending a question or opening a ticket, please search for the answer here first!
Q: I'm getting no response or "server error 500" when I send you a request.
A: The cause to this error is probably one of the following:
- The request you are sending is not in the correct form, or you didn't put a correct value in a mandatory field.
- You have a syntax error in your XML, or generating a wrong one.
- We have an unsolved bug. (This is rare).
After downloading and comparing with our own XML examples, if still the problem occur, feel free to contact us.
Q: I cannot book an Item.
A: You can book only items that returned in the last search results of the current session!
Please see Login & Session Management.